This Shipping Policy outlines how PC Warehouse (“we”, “us”, “our”) processes, dispatches, and delivers orders placed through our website (www.pcwarehouse.co.za) or in-store.
2. Order Processing
Orders are processed within 1–2 business days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next business day
Processing times may vary during peak periods, promotions, or supplier delays
We reserve the right to delay processing where:
Payment has not been confirmed
Fraud checks are required
Stock availability is uncertain
3. Delivery Methods
We offer the following delivery options:
3.1 Local Delivery (Johannesburg & Surrounding Areas)
Estimated delivery time: Same day or next business day, depending on order time and availability
Availability may be limited to certain areas
Delivery windows are estimates and not guaranteed
3.2 National Delivery (South Africa)
Estimated delivery time: 2–5 business days
Remote or outlying areas may take longer
3.3 Click & Collect
Customers may collect orders from our store once notified
Collection is only available after confirmation that the order is ready
4. Shipping Costs
Shipping fees are calculated at checkout based on location, size, and weight
Promotions may include free or discounted delivery under certain conditions
5. Dispatch and Tracking
Once dispatched, customers will receive tracking information (where available)
Delivery is handled by third-party courier services
6. Delivery Conditions
Customers must ensure:
Accurate and complete delivery details
Someone is available to receive the order
Access to the delivery location is possible
If delivery cannot be completed due to:
Incorrect address
No one available to receive the parcel
Restricted access
The parcel may be returned or re-delivery charges may apply.
7. Risk and Ownership
Risk transfers to the customer upon delivery
For courier deliveries, risk transfers once the parcel is handed over to the courier
8. Delivery Delays
While we aim to meet estimated delivery times, delays may occur due to:
Courier issues
Weather conditions
Load shedding or infrastructure disruptions
High order volumes
PC Warehouse is not liable for delays outside of our control.
9. Damaged or Missing Items
Customers must:
Inspect parcels upon delivery
Report any damage or missing items within 24 hours of receipt
Failure to report within this timeframe may affect claims.
10. Split Deliveries
Orders may be shipped in multiple parcels depending on stock availability
Customers will be notified where applicable
11. Failed Deliveries
If delivery fails:
The parcel may be returned to us
Additional delivery fees may be charged for re-dispatch
12. International Shipping
Currently, we only deliver within South Africa unless otherwise agreed
13. Special Orders and Backorders
Items not immediately in stock may require additional lead time
Customers will be notified of expected delivery timelines
We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website.
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