PC Warehouse (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Responsible Party
PC Warehouse is the responsible party for the processing of personal information.
Contact details: Email: [email protected] Location: Johannesburg, South Africa
3. Information We Collect
We may collect and process the following categories of personal information:
3.1 Personal Details
Name and surname
Identity or registration number (if required for services)
3.2 Contact Information
Email address
Phone number
3.3 Address Information
Billing and delivery addresses
3.4 Transaction Information
Purchase history
Payment confirmations (we do not store full card details)
3.5 Technical Information
IP address
Browser type
Device information
Website usage data
3.6 Customer & POS Data
Customer profiles created in-store or online
Purchase behaviour and interaction history
Loyalty or marketing preferences
3.7 Support & Service Data
Information provided during IT support or repairs
System configurations and diagnostic data
⚠️ Important: Devices submitted for repair or support may contain personal or business data. Customers are responsible for securing or backing up such data.
4. How We Collect Information
We collect information through:
Website forms (contact, checkout, newsletter)
In-store transactions and POS system
Direct communication (email, phone, WhatsApp)
Cookies and analytics tools
IT support sessions (remote or on-site)
5. Purpose of Processing
We process personal information to:
Fulfil orders and deliver products
Provide IT support and technical services
Communicate with customers
Improve products and services
Maintain internal records
Comply with legal and regulatory obligations
Send marketing communications (where consent is given)
6. Legal Basis for Processing
We process personal information based on:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
7. Sharing of Personal Information
We do not sell personal information.
We may share information with:
Courier and delivery providers
Payment gateways and financial institutions
IT service providers and hosting partners
Software platforms (e.g., POS, CRM, WooCommerce)
Regulatory authorities where required
All third parties are required to protect your information.
8. Cross-Border Data Transfers
Your data may be stored or processed outside South Africa (e.g., cloud services).
We take reasonable steps to ensure that such providers comply with data protection standards comparable to POPIA.
9. Data Security
We implement appropriate technical and organisational measures, including:
Secure servers and hosting
Access control and authentication
Encryption where applicable
Internal data handling policies
However, no system is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as necessary to:
