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PC Warehouse – Returns & Refund Policy
Last Updated: April 2026
This Returns & Refund Policy outlines the terms under which PC Warehouse (“we”, “us”, “our”) accepts returns, exchanges, and refunds for products and services.
This policy is aligned with the Consumer Protection Act (CPA) of South Africa.
To qualify for a return:
We reserve the right to inspect all returned items before approving any refund, repair, or replacement.
If a product is defective, unsafe, or not fit for purpose:
If a product fails again within 3 months after repair, the customer may request a replacement or refund.
If you receive:
You must notify us within 24 hours of delivery
We will arrange:
Where applicable under the CPA:
The following may apply:
The following items are not eligible for return or refund, unless defective:
Turnaround times depend on suppliers and manufacturers.
We reserve the right to:
We recommend using trackable shipping for returns.
All returned items may be:
If no fault is found:
PC Warehouse reserves the right to:
To initiate a return or refund request:
Email: [email protected]
Location: Johannesburg, South Africa
Please include:
We reserve the right to update this policy at any time. Changes will be published on our website.