This Returns & Refund Policy outlines the terms under which PC Warehouse (“we”, “us”, “our”) accepts returns, exchanges, and refunds for products and services.
This policy is aligned with the Consumer Protection Act (CPA) of South Africa.
2. General Return Conditions
To qualify for a return:
Items must be returned within the applicable timeframes outlined below
Items must be in original condition, including packaging, accessories, and documentation
Proof of purchase is required
We reserve the right to inspect all returned items before approving any refund, repair, or replacement.
3. Defective Goods (CPA Section 56)
If a product is defective, unsafe, or not fit for purpose:
The customer is entitled to a repair, replacement, or refund within 6 months of purchase
The choice of remedy may be subject to inspection and verification
If a product fails again within 3 months after repair, the customer may request a replacement or refund.
4. Incorrect or Damaged Deliveries
If you receive:
The wrong item
A damaged product
You must notify us within 24 hours of delivery
We will arrange:
Collection or return
Replacement or refund where applicable
5. Change of Mind Returns (Cooling-Off)
Where applicable under the CPA:
Customers may return goods within 7 days of delivery for a refund
Items must be unused and in original packaging
The following may apply:
A reasonable handling or restocking fee
Return shipping costs may be for the customer
6. Non-Returnable Items
The following items are not eligible for return or refund, unless defective:
Custom-built PCs or systems
Special-order or imported items
Opened software, licenses, or digital products
Consumables (unless faulty)
3D printed or custom-manufactured items
7. IT Services and Labour
IT support, diagnostics, and labour charges are non-refundable once work has commenced
Time spent diagnosing or attempting repair is billable regardless of outcome
8. Warranty Claims
Warranty claims must follow manufacturer processes where applicable
Customers may be required to:
Return items for testing
Allow repair attempts before replacement
Turnaround times depend on suppliers and manufacturers.
9. Refund Process
Approved refunds will be processed within 5–7 business days
Refunds are issued via the original payment method where possible
We reserve the right to:
Deduct handling or restocking fees where applicable
Refuse refunds that do not meet policy requirements
10. Exchanges
Exchanges are subject to stock availability
If the replacement item differs in price, the difference will be charged or refunded
11. Return Shipping
Customers are responsible for return shipping costs unless:
The item is defective
The incorrect item was supplied
We recommend using trackable shipping for returns.
12. Inspection and Testing
All returned items may be:
Inspected
Tested
If no fault is found:
The item may be returned to the customer
A handling or diagnostic fee may apply
13. Abuse of Return Policy
PC Warehouse reserves the right to:
Refuse returns where policy conditions are not met
Deny service to customers who repeatedly abuse return privileges
