PC Warehouse – Data Loss & Repair Disclaimer Policy
Last Updated: April 2026
1. Introduction
This Data Loss & Repair Disclaimer Policy forms part of the Terms and Conditions of PC Warehouse (“we”, “us”, “our”).
By submitting any device, system, or storage medium to PC Warehouse for repair, diagnostics, upgrade, data recovery, or IT support services, you (“the customer”) agree to the terms outlined below.
2. No Guarantee of Data Integrity
All services performed by PC Warehouse carry inherent risk.
We do not guarantee:
Preservation of data
Recovery of lost data
Integrity of existing files or systems
Any work performed may result in partial or complete data loss.
3. Customer Responsibility for Backups
This is a critical condition of service:
Customers are solely responsible for backing up all data prior to submitting any device or system
Backup copies should be verified before service
If a backup has not been completed, the customer accepts full responsibility for any data loss
4. Authorisation to Perform Work
By handing over a device or granting system access, the customer:
Authorises PC Warehouse to perform necessary diagnostics and repairs
Acknowledges that such processes may involve:
Formatting drives
Reinstalling operating systems
Replacing hardware components
These actions may result in data loss.
5. Pre-Existing Conditions
Customers acknowledge that:
Devices may have underlying faults not immediately visible
Storage devices (especially HDDs and SSDs) may fail without warning
Attempting repairs may worsen existing conditions
PC Warehouse is not responsible for failures arising from pre-existing issues.
6. Data Access During Service
During the course of providing support or repair services:
Technicians may have incidental access to data stored on the device
Access is limited strictly to what is required to perform the service
We do not intentionally access, copy, or distribute personal or business data outside the scope of the service.
7. Limitation of Liability for Data Loss
To the fullest extent permitted by law:
PC Warehouse shall not be liable for:
Loss of personal or business data
Loss of revenue or business interruption
Consequential damages resulting from data loss
This applies regardless of cause, including:
Hardware failure
Software corruption
Accidental deletion
Repair processes
8. Data Recovery Services
Data recovery is not guaranteed
Recovery attempts may reduce the likelihood of future recovery
Additional charges may apply for recovery services
9. Storage Devices and Risk
Customers acknowledge that:
Storage devices are inherently fragile
Drives showing signs of failure may become completely unusable during handling
PC Warehouse is not responsible for total failure of such devices.
10. Collection and Storage of Devices
Customers must collect devices within 30 days of notification
Devices not collected may incur storage fees
Uncollected devices may be disposed of after reasonable notice
11. Remote Support Disclaimer
For remote IT support:
Customers grant permission for system access
Any actions taken during remote sessions carry the same risks as physical repairs
12. Acceptance of Risk
By using our services, the customer confirms that:
They understand the risks involved
They have taken appropriate steps to secure their data
They accept full responsibility for any data loss
13. Agreement
Submission of a device, acceptance of a quote, or use of our services constitutes acceptance of this policy.
