PC Warehouse IT Support Plans are designed to give home users affordable, predictable and reliable access to remote IT support. Our plans are built for everyday computer issues, not complicated contracts or confusing technical fine print.
All support plans are remote-only unless otherwise stated. That means our technicians assist you by phone, remote desktop, email, WhatsApp or another approved remote support method.
Covered support areas
1. Windows and computer troubleshooting
General Windows errors
Slow computer troubleshooting
Startup and login issues where remotely accessible
Basic performance checks
Windows updates and common update problems
Basic settings and configuration help
2. Email support
Email setup on supported mail apps
Outlook troubleshooting
Password and account configuration guidance
Sending and receiving issues
Basic mailbox setup and sync troubleshooting
3. Software support
Microsoft Office support
Common application troubleshooting
Software installation guidance
Basic software configuration
Help with updates and compatibility checks
4. Printer and scanner support
Printer connection troubleshooting
Basic driver installation
Print queue issues
Scanner setup where remotely possible
Wi-Fi printer troubleshooting where remotely possible
5. Internet and Wi-Fi troubleshooting
Basic internet connection checks
Wi-Fi connection troubleshooting
Router restart and basic configuration guidance
Device connectivity issues
Guidance on when to contact your internet service provider
6. Security and basic malware guidance
Basic antivirus checks
Suspicious popup guidance
Browser hijack checks where remotely possible
Security update guidance
Advice on safe browsing and scam awareness
7. Backup and data guidance
Basic backup advice
Cloud storage setup guidance
OneDrive or Google Drive basic troubleshooting
Guidance on backup best practice
What is not included
The following services are not included in standard support plans unless quoted separately:
On-site call-outs
Hardware repairs
Replacement parts
Advanced data recovery
Full Windows reloads or major rebuilds
Support for multiple devices unless your plan allows it
Business IT support under a home-user plan
Server, domain controller or business network support
Website development, hosting or coding support
Training sessions that go beyond normal troubleshooting
Support for illegal, pirated or unsupported software
Remote-only support
Our support plans are designed for remote assistance. If your issue requires physical inspection, parts, workshop repair or an on-site visit, PC Warehouse will advise you and provide a separate quote where applicable.
One registered device
Each plan covers one registered device unless stated otherwise. Device details may include the device type, brand, model and serial number. If the serial number is not supplied at checkout, we may request it during the first support request.
Fair use applies
All plans are subject to our Fair Use Policy. This protects both PC Warehouse and our customers by making sure the support service remains practical, fair and sustainable.
Search
PC Warehouse Help Desk
Can't find what you're looking for?
Get in touch with PC Warehouse. We will help find the right product, source it if needed, and send you a quote. You can also contact us for any IT questions, comments or support requests.
